Your satisfaction with our premium natural products is our priority
Please read carefully before making your purchase
At Vyadhihar Foods, we take great care in packaging and shipping your premium dry fruits, makhana, and fresh fruit boxes. Each product is carefully inspected and securely packaged to ensure it reaches you in perfect condition. However, we understand that sometimes issues may arise, and we are here to help.
Returns Policy
All Vyadhihar Foods shipments undergo rigorous quality checks before dispatch. If you receive a product in any compromised condition, please notify us within 7 days of delivery for the fastest resolution.
7-Day Return Policy: Acceptable Reasons
Damaged Packaging: Broken, leaking, or tampered product packaging upon delivery
Seal Broken: Products with broken or opened safety seals
Wrong Product: Received a different product than what you ordered
Manufacturing Defects: Quality issues or production defects in the product
Incomplete Order: Missing products from your order
Shipping Damage: Products damaged during transit despite our secure packaging
Expired Products: Products past their expiry date (which should never happen!)
Fresh Fruit Box Special Policy
Immediate Inspection: Please inspect fruit boxes immediately upon delivery
Same-Day Reporting: Report any quality issues within 2 hours of delivery
Photo Evidence: Clear photos must be provided for faster resolution
Perishable Nature: Due to the fresh nature, returns are only accepted for damaged or spoiled fruits
Refrigeration Required: Products must be stored properly after delivery
Non-Returnable Items
Opened Products: Used, opened, or consumed products
Missing Packaging: Items without original Vyadhihar Foods packaging or labels
Late Requests: Return requests made after 7 days of delivery
Personal Preferences: Taste preferences, allergic reactions, or quality expectations
Altered Products: Products that have been modified or tampered with
Hygiene Reasons: Due to the food nature, opened products cannot be resold
Improper Storage: Products damaged due to improper storage by customer
Return Process for Acceptable Cases
Contact us immediately via WhatsApp at +91 742 840 8825 or email support@vyadhiharfoods.com
Provide clear photos of the damaged product, packaging, and seal
Include your order number, delivery details, and description of the issue
Our customer care team will review your request within 24 hours
If confirmed as a valid claim, we will arrange for exchange or replacement
Replacement products will be dispatched within 3-5 business days
Original damaged product may need to be returned for verification
Refunds Policy
Refunds Will Not Be Issued For
Products that have been opened, tasted, or used
Orders with incorrect shipping addresses provided by the customer
Personal taste preferences or product expectations
Allergic reactions or health sensitivities (we recommend checking ingredients)
Claims that do not comply with our return policy guidelines
Products returned without original packaging or after the 7-day window
Fresh fruit boxes not reported within 2 hours of delivery
Refunds May Be Issued For
Out of stock products that cannot be fulfilled
Undeliverable addresses where shipping is not available
Valid return policy conditions met within the 7-day timeframe
Duplicate payments made for the same order
Manufacturing defects confirmed by our quality team
Orders cancelled before dispatch (subject to processing status)
Severe quality issues verified with photo evidence
Order Cancellation & Refunds
You can cancel your order before dispatch by contacting us via WhatsApp or email
Once products are dispatched, cancellations are not possible
Fresh fruit box subscriptions can be paused or cancelled with 24-hour notice
Refunds for cancelled orders will be processed within 5-7 business days
Refunds will be credited to the same payment method used for purchase
Additional Refund Information
No processing fees are charged for valid returns or exchanges
If exchanging for a higher-priced product, you will pay the difference
Prepaid order refunds are credited to the original payment source
COD order refunds require your bank account details
All refunds are processed within 5-7 business days after verification
Replacement products are shipped within 3-5 business days after approval
We cover return shipping costs for valid quality-related returns
Corporate gifting and bulk orders have separate return policies - please enquire
Our Quality Commitment
We understand that choosing premium natural products for your health is an important decision. While we cannot accept returns on opened products due to hygiene reasons, we are committed to:
Providing accurate product descriptions and nutritional information
Ensuring secure packaging that protects products during shipping
Lab-tested, 100% natural products without preservatives
Standing behind the quality and freshness of every Vyadhihar product
Daily fresh fruit boxes cut and delivered same day
Premium selection of dry fruits and makhana
Need Help?
Our customer care team is here to assist with any concerns about your order:
We are committed to ensuring your experience with Vyadhihar Foods is as premium as our products. Your trust in our natural food brand means everything to us.
